Restaurant Policies

Cancellation Policies*

Pre-Paid Reservation Policy

To reserve a table for a pre-paid event at C Restaurant, we do require full payment at the time of booking. No tentative bookings will be held without this payment. In the event of a cancellation for a pre-paid event, we require a minimum of ten (10) days notice to issue a full refund of the ticketed price. If your reservation is cancelled with nine (9) days or less notice, we must be able to resell the table in full to issue a full refund.

High Tea Cancellation Policy

For all high tea reservations, we do require credit card details at the time of booking as the restaurant does have an on-the-day cancellation policy. This policy states that if you are to cancel your reservation or drop in numbers on the day of your arrival, the restaurant may charge $20 per person as a food wastage fee. Any cancellations or adjustments to your reservation made before the day of your arrival do not incur this fee.

* these are general cancellation policies and are overridden by any policy specific to your reservation given at the time of booking.

Social Media & Competition Policies

Competition Rules & Policies

Prizes must be claimed within 7 days of announcement and can take up to 30 days to be delivered from date of claim. All prizes for complimentary meals at C are subject to availability & booking is essential. Users who post profanities, defamatory or liable comments will be expelled from our social media website and digital marketing platforms, and they will be no longer entitled to claim a prize even if they have been announced as the winner. If a prize winner has been disqualified, we will pick a new winner for the prize in question. Our competitions and prizes are awarded in good faith. Prizes not valid for special events (ie Melbourne Cup, Christmas day, NYE, etc…) unless otherwise stated.

Social Media Policy

Users who post profanities, defamatory or liable comments will have their comments deleted from our social media and digital marketing platforms, and the user in question may be banned from making any further posts to our social media pages or digital marketing platforms.

Information & Privacy Policies

Privacy Policy

Introduction regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact at . Collection of Information In order to use the website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website. Use of Collection Information Any details collected from customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected

Information The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at general@crestaurant.com.au.

Access to Collected

Information If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at . Orders If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Communications uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at . You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. Third Parties may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. C Restaurant does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. Links Links on the site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of .

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage.

Online Purchasing Policies

C Restaurant Security Policy

C Restaurant uses PayPal for its online credit card transactions. PayPal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal are secured payments.

For any inquiries about PayPal’s purchasing security, visit their website at https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security

Delivery Policy

If you order your vouchers from the restaurant, you will receive verbal confirmation containing your order details (if requested, a receipt can be emailed to you or mailed along with your vouchers). We will attempt to send your goods via Australia Post within two working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at general@crestaurant.com.au or (08) 9220 8333.

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via within working days. If you wish to query a delivery please contact us at general@crestaurant.com.au or (08) 9220 8333.

Refund Policy

Any voucher purchases made either from our website or directly from the restaurant are not valid for refund and cannot be exchanged for cash.

C Restaurant’s ABN is 72 764 289 569